Trading Standards – Beware of COVID Scams

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.

Members of the public should ignore scam products such as supplements and anti-virus kits that falsely claim to cure or prevent COVID-19. In some cases individuals may be pressurised on their own doorsteps to buy anti-virus kits or persuaded into purchasing products that are advertised on their social media feeds. In addition, some call centres that previously targeted UK consumers with dubious health products are now offering supplements that supposedly prevent COVID-19.

Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals. While there are genuine groups of volunteers providing help during self-isolation, there have been reports of criminals preying on residents – often older people or people living with long-term health conditions – by cold-calling at their homes and offering to go to the shops for them. The criminals often claim to represent charities, to help them appear legitimate, before taking the victim’s money. There are genuine charities providing support, so consumers should be vigilant and ask for ID from anyone claiming to represent a charity.

COVID-19 scams include:

Doorstep crime

• Criminals targeting older people on their doorstep and offering to do their shopping. Thieves take the money and do not return.
• Doorstep cleansing services that offer to clean drives and doorways to kill bacteria and help prevent the spread of the virus.

Online scams

• Email scams that trick people into opening malicious attachments, which put people at risk of identity theft. Some emails have lured people to click on attachments by offering information about people in the local area who are affected by coronavirus.
• Fake online resources – such as false Coronavirus Maps, that deliver malware, which can infiltrate a variety of sensitive data. A prominent example that has deployed malware is ‘ corona-virus-map[dot]com’.

Refund scams

• Companies offering fake holiday refunds for individuals who have been forced to cancel their trips. People seeking refunds should also be wary of fake websites set up to claim holiday refunds.

Counterfeit goods

• Fake sanitisers, face masks and COVID-19 swabbing kits sold online and door-to-door. These products can often be dangerous and unsafe.

Telephone scams

• As more people self-isolate at home there is a risk that telephone scams will also increase, including criminals claiming to be your bank, mortgage lender or utility company.

Donation scams

• There have been reports of thieves extorting money from consumers by claiming they are collecting donations for a COVID-19 ‘vaccine’.

Loan sharks

• Illegal money lenders prey on people’s financial hardship, lending money before charging extortionate interest rates and fees through threats and violence.